Video consultation
Your imaging, explained by the person reading it.
A private video consultation of around 30 minutes with Dr François Lechanoine, arranged by the NeuroNEC coordination team. Understand what is happening and the possible options, from your own home.
Private visits and care pathways, not covered by the Italian National Health Service (SSN/ASL). A consultation involves no commitment to surgery.
At a glance
Around 30 minutes
With Dr François Lechanoine, arranged by the NeuroNEC team.
Tests 24 hours beforehand
Complete imaging and test results received and checked by the team at least 24 hours beforehand.
Payment in advance
The coordination team explains the fee and sends instructions before the appointment.
With someone you trust
Having a family member join is often recommended to help you remember the information.
Written report
You receive a full report after the video consultation.
Video consultation or in-person visit
A video consultation is our preferred option for a first assessment, when it suits your situation: it often allows an earlier appointment, avoids travel and its costs, and lets you discuss your imaging with the doctor from home. In-person visits are also available in San Marino and, periodically, in Milan at Julius Clinic. Consultations at IM2S in Monaco are also arranged and confirmed by the team. In-person availability is more limited and waiting times are generally longer: the coordination team will give you the first available dates and arrange a visit when it is needed or requested.
Why start online
Less travel
No unnecessary journeys when the first step is understanding.
Fewer days lost
Less time off work and less organising for those who accompany you.
More clarity
With screen sharing, the doctor shows you your imaging and explains what it means.
How it works, step by step
- 01
Send your request
By WhatsApp, phone or email. A request is not yet a booking.
- 02
The coordination team contacts you
They review your request and contact details and explain the fee and arrangements.
- 03
Payment in advance
You receive payment instructions before the appointment.
- 04
Send your imaging
The team explains how to send complete imaging and test results. These must be received and checked at least 24 hours beforehand: otherwise, the video consultation is cancelled and rescheduled with the coordination team.
- 05
Confirmation
The coordination team confirms the date and time of the video consultation.
- 06
The video consultation
Around 30 minutes: we review symptoms and imaging, shared on screen when helpful, and discuss the options. A trusted person can join you.
- 07
The written report
After the consultation, you receive a full report with the guidance discussed.
What to prepare
- Complete imaging (CD, DVD or image link), not just the written report
- Reports from previous consultations and tests
- A list of the medicines you take
- Details of any previous spinal surgery
- A stable connection, a quiet room and, if you wish, a trusted person
What a video consultation can and cannot do
It lets us review imaging and history, guide the diagnosis and define next steps.
It doesn't replace every clinical examination: sometimes an in-person visit is needed.
It cannot always establish the cause of symptoms with certainty, nor decide on surgery remotely.
After the video consultation
Care often continues with further tests, physiotherapy, conservative treatment or, sometimes, guided injections.
If surgery is discussed, we take time to talk it through: a video consultation does not commit you to any operation.
Private visits and care pathways, not covered by the Italian National Health Service (SSN/ASL). A consultation involves no commitment to surgery.
Frequently asked questions
How long does it last?
Around 30 minutes. The coordination team will explain how to connect when confirming the appointment.
Is my request already a booking?
Sending a request does not mean you have a confirmed booking: the NeuroNEC coordination team will contact you, review your request, explain the fee and arrangements, and confirm your appointment.
What happens if my imaging does not arrive in time?
Imaging and test results must be received and checked at least 24 hours beforehand. Otherwise, the video consultation is cancelled and rescheduled through the coordination team.
How do I pay?
Payment is made in advance. The coordination team explains the fee and sends instructions before the appointment.
Can a family member join me?
Yes, and this is often recommended: a trusted person can help you remember the information.
Is the video consultation covered by the Italian National Health Service?
Private visits and care pathways, not covered by the Italian National Health Service (SSN/ASL). A consultation involves no commitment to surgery.
Videos
Original videos published by NeuroNEC and Dr Lechanoine.
The video is loaded from YouTube (youtube-nocookie.com) only after you click: YouTube is an external service with its own terms.
A first opinion, without travelling.
Private visits and care pathways, not covered by the Italian National Health Service (SSN/ASL). A consultation involves no commitment to surgery.